General Terms and Conditions

a. System error or service not as described

If the membership package service is not provided as described (e.g., features not working, incorrect duration...) due to system error, customers have the right to report to the support department within 48 hours from the time of the incident. After verification, if the error is ours, customers will be granted package extension or refund as chosen.

b. Customer cancellation

Due to the nature of digital services being activated immediately after payment, we do not refund in cases where customers voluntarily cancel the package mid-term, change their mind after registration, or use it for improper purposes. However, if customers have not used any package benefits, they can contact us for consideration of conversion support.

c. Refund method:

If conversion support is considered, refunds will be made using the payment method the customer used (bank transfer, e-wallet, third-party payment gateway...). Refund time is 3-10 business days depending on the intermediary processing unit. All costs arising from refunds will be agreed upon by both parties at the time of occurrence.

a. Customer rights

• Customers have the right to request consultation on products and services; complete and clear information about products and services
• Be provided with complete information about products, services, features, and costs before payment.
• Have the right to complain and provide feedback on service quality.
• Be able to request technical support during use.

b. Customer obligations

• Customers have the obligation to pay correctly and fully for service costs and other arising costs, ...
• When receiving goods, must check products and services including: quantity, quality, condition,... to avoid future problems. If other problems arise, immediately notify us for appropriate resolution.
• Do not share, transfer, or resell accounts or membership packages to third parties.
• Do not use accounts for purposes that violate laws, social ethics, or internal platform regulations.

a. We have the right

• • Suspend or terminate service for accounts that violate terms of use.
• • Refuse support in cases where users use services for improper purposes, fraud, or affect the system.
• • Refuse customer requests regarding quality, service, product consultation that exceed our capabilities or violate laws.
• • We have the right to refuse delivery at times and locations where we or third parties (delivery service providers) cannot perform. We will contact customers to notify of this situation.

b. We have the obligation

• Deliver correctly and fully in quantity, quality, time, and location as requested by customers.
• Provide full consultation to customers about products, uses, ... ensuring customers understand the products.
• Monitor third parties to ensure goods are transported to the correct location as requested by customers, coordinate with customers and third parties to resolve arising issues.